Frequently Asked Questions
Everything you need to know before you hit the slopes or the surf.
How long does shipping take for surfboards and snowboards?
Standard shipping for oversized items like boards typically takes 5-7 business days. We use specialized couriers to ensure your gear arrives safely and ready for action.
What is your return policy on technical outerwear?
We offer a 30-day return policy on all unworn technical gear with original tags attached. Please note that for safety reasons, used equipment cannot be returned.
Do you offer board waxing and tuning services?
Yes, our in-store technicians provide professional hot waxing, edge sharpening, and base repairs for both snowboards and skis to keep you performing at your best.
How do I know which size board is right for me?
We provide detailed size charts on every product page based on height, weight, and skill level. If you are still unsure, our expert staff is available via live chat to provide personalized recommendations.
Do you ship internationally?
Currently, we ship to the United States and Canada. Shipping rates and delivery times vary by province and state, and are calculated at checkout.
Are the products covered under warranty?
All hardware and outerwear sold by Pacific Boarder are covered by the original manufacturer's warranty against defects. We are happy to assist you in facilitating a warranty claim.